I-counterparty kanjalo ilindele a ilizwi apology evela kuwe
"Ndinguye uxolo."Uza kuba experienced oku ubuncinane kanye ukuba ufuna ukuchitha abanye ixesha kunye Isijapanese abantu: lokuqala ilizwi esiza ngaphandle umntu ke umlomo rhoqo a ilizwi apology
Oku asikuko kuphela unobumba kwi oyedwa umphakamo, kodwa kanjalo kuyo ishishini imeko.
Siye rhoqo kuza kuwo kwiimeko apho ulawulo a Isijapanese inkampani ibambe kwi-scandal apologizes e a cinezela inkomfa nge nzulu, ixesha elide-lasting baqubuda.
Xa sisebenzisa abantwana, sisebenzisa wafundisa ukwenza apologies phambi kokuba uthathe i-kwesizathu.
Sisebenzisa wafundisa ukuba ngale ndlela, izinto ziza kuhamba smoothly kwaye andisayi ukuphuhlisa kwi imbambano. Xa inkampani wenza a scandal, kubathengi kwaye cinezela ingaba keen ukuva i-apology ukususela inkampani. Ukuba inkampani iphatha indlela apology kakubi, babo reputation ngokunjalo tremendously. Kubalulekile ukuqonda, nangona, ukuba ishishini imeko akuvumelekanga a real apology, kodwa formality ka-apologizing nto ibaluleke kakhulu. Ezilungileyo imizekelo enjalo iimeko inyama yethu engqondweni ingaba McDonalds Japan kwaye Benesse Corporation. McDonalds Japan zisetyenziswa ngaphandle umhla chicken kuba chicken nuggets kwaye Benesse Corporation waba abakwicandelo a scandal ka-leakage of personal ulwazi. McDonalds akazange abambe cinezela inkomfa ade-mali iziphumo inkomfa, esibizwa ishumi leentsuku emva siganeko weza ukwazi. Media kakubi axela ukuba ukalisho lwexesha cinezela inkomfa waba kakhulu emva kwexesha. I-cinezela escalated McDonalds' ilahleko of trust ezivela kubathengi, apho ngenxa kwi-mbali phezulu ilahleko ka. Kwesinye isandla, Benesse Corporation ke sindululo kwiintlanganiso ubambe inkomfa waba ngokukhawuleza.
isibhozo bhiliyoni oxygen, okanye jikelele dollazi million
Nangona kunjalo, xa cinezela wabuza ulawulo ukuba inkampani ngu e fault okanye ukuba Benesse uqwalasela ngokwayo a victim, ulawulo uphendule ukuba ngalo mzuzu, inkampani ngu e fault. I-iinketho ngokubanzi"ngalo mzuzu"waziswa ukuba inkampani ngu dodging uxanduva.
Emva siganeko, Benesse ezilahlekileyo trust ezivela kubathengi, kwaye ubhaliswe amalungu plunged ukusuka kwi. ezisixhenxe million.
I company ezilahlekileyo amathathu anesihlanu ipesenti amalungu ayo. Nangona ingezizo zonke scandals niphakame mthethweni imisebenzi njengoko siza ndakubona ukususela iimeko ngasentla, iinkampani kufuneka usoloko nakekela zomthetho kuphunyezwe kwaye amisele imigaqo-nkqubo ukulandela xa non-kuphunyezwe ngu sifunyenwe. Literally, iinkampani ezifunekayo ukuthobela yonke imithetho. Non-ukuthotyelwa kwemithetho ye imithetho, apho inkampani ulawulo uvumelekileyo ukuba ncinci kakhulu mba, unako ukufumana oko uluntu backlash ukuba ulawulo ivakalisa umyalezo ngokungalunganga.
Umzekelo, kwi, isizwe-libanzi hotel lesixokelelwane Toyoko Inn bebe owenza remodeling amagumbi kuba disabled abantu esezantsi amagumbi kwaye ofisi amagumbi, esibizwa kwi-ukwaphulwa komthetho building esezantsi izenzo kwaye likamasipala bylaw.
I-CEO e a cinezela inkomfa elisetyenziswe uthelekiso zichaza ukuba oku mthethweni umsebenzi, esithi okokuba mthethweni remodeling kwaba ngathi lakho, imoto ngesantya amathandathu anesihlanu km ngeyure xa regulation isantya ngu amathandathu km ngeyure.
I-ngokwesiqu media criticized yakhe nengxelo inkampani intlungu ezahlukeneyo thabatha impacts isiphumo.
Wonke ishishini sele yayo eyodwa imigaqo, iinkampani ingaba kufuneka uphando kwaye kusebenzisa nayo yonke imimiselo. Imimiselo afanelekileyo ukuba uninzi iinkampani ingaba consumer protection imigaqo, apho isicelo B M amashishini.
Ngezantsi ndinqwenela ukuba angenise amavandlakanya consumer protection imigaqo.
Consumer Protection Imigaqo ziquka phakathi kwabanye Umthengi Isivumelwano Umthetho, Elikhankanyiweyo Abarhwebayo Eyenziweyo Umthetho, Installment Iintengiso Umthetho, Ekhaya Ndwendwela Iintengiso Umthetho, Imali Abolekisa Ishishini Act, Inzala Sesihloko Mthetho. Phakathi kwabo, Umthengi Isivumelwano Umthetho kwaye Elikhankanyiweyo Abarhwebayo Eyenziweyo Umthetho ingaba inqununu imigaqo.
I-Consumer Isivumelwano Umthetho uvumela kubathengi ukurhoxisa isivumelwano xa solicitation yi-nkonzo bamatyala wenziwe ukuba kwenzeka ezithile ezingafanelekanga iindlela kwaye boolean isivumelwano imimiselo nemiqathango ingaba akulunganga ukuba abasebenzisi bamanzi.
Umthetho usebenza kuzo zonke eyenziweyo phakathi kubathengi kunye ezingama, nangona kunjalo, kubalulekile a zasekuhlaleni regulation kwaye akakwazi kubonelela yolawulo yokulungisa okanye fines kuba komthetho.
Abasebenzisi bamanzi, kuba umzekelo, anelungelo ukurhoxisa isivumelwano ukuba service provider ngexesha solicitation (i) ukuxelela a ukuxoka, (ii) ukuxelela ukuba abasebenzisi bamanzi unako ukwenza inzuzo kunye ukuqiniseka, (iii) kuphela ukuxelela okuninzi kwaye disadvantages, kwaye (iv) iyahlala kwi-consumer ke ekhaya nkqu emva wabuza ukuba emke.
Imimiselo nemiqathango i-isivumelwano phakathi service provider kwaye umthengi uza kuba boolean ukuba - (i) nayo denies yonke imisebenzi ye-service provider, (ii) umda uxanduva zenkonzo bamatyala kuzo zonke iimeko, (iii) inzala kuba foliso intlawulo imiselwe ngaphezu. ezintandathu ipesenti ngonyaka, (iv) naziphi na ezinye iimeko apho indawo unilateral disadvantage anikezelwa abasebenzisi bamanzi. Elikhankanyiweyo Abarhwebayo Eyenziweyo Umthetho ngeenjongo ukunqanda heinous okanye ezingekho mthethweni solicitation imisebenzi service provider ukuze akhusele abasebenzisi bamanzi. Lo mthetho differs kwi-Consumer Isivumelwano umthetho ngaloo ngexesha owokuqala usebenza phantse zonke iintlobo izivumelwano phakathi kubathengi kunye ezingama, yokugqibela usebenza kwindawo ezithile iintlobo izivumelwano echongwe yijaji umthetho kwaye inkonzo bamatyala kwi-breach ka-owokuqala umthetho zibe phantsi yolawulo yokulungisa kwaye okanye fines. Elikhankanyiweyo Abarhwebayo Eyenziweyo Umthetho inikezela izibophelelo zenkonzo bamatyala kufuneka balandele kuba ezithile iintlobo isivumelwano, ezifana kweenkonzo ukubhalwa amaxwebhu anikezelwa abasebenzisi bamanzi. Kuba ezinye iintlobo izivumelwano, kubathengi babe aphelise kwesi sivumelwano ngexesha cooling-ngaphandle ixesha ngaphandle nasiphi na isizathu. Ngenxa non-kuphunyezwe ka-consumer protection imithetho, ambalwa iinkampani baba pushed kwi-filing insolvency iingxoxo. Ezona widely-ezaziwayo iimeko ingaba Takefuji kwaye Nova.
Owokuqala ufumana i-consumer iimali inkampani.
Xa Supreme Inkundla sigwetywe ukuba uqokelelo inzala phezu statutory inzala waba ngokuchasene Inzala Sesihloko Act, abanamatyala baba bavunyelwe ukuba imfuneko repayment ka phezu ihlawulwe inzala. Kangangokuba, consumer iimali iinkampani banyanzeleka ukuba ahlawule emva enkulu izixa-mali imali ukuze kuthi, apho triggered i-insolvency ka-Takefuji nezinye consumer iimali iinkampani. Nova wayeneminyaka elikhulu isixhosa isifundo inkampani, apho waya bankrupt ngenxa ibonisa massive isivumelwano cancellations emva Supreme Inkundla ruled ukuba inxalenye lokulingana kwi-isivumelwano phakathi inkampani kwaye abasebenzisi bamanzi waba ngokuchasene Elikhankanyiweyo Abarhwebayo Eyenziweyo Umthetho. Kunye yayo ngokwamalungelo apology, ayo kugxila isemthethweni kuphunyezwe kwaye stringent consumer protection imigaqo, Ejapan ubani solid isiseko qiniseka ukuba iinkampani umsebenzi kwi-inzala lizwe ke yezigidi abasebenzisi bamanzi. Kuba nabani na ukwenza ushishino kwi-Japan okanye kokuqwalasela ukwenza ngoko ke, kubalulekile ukwazi ukuba kwezinye iimeko akuvumelekanga ukuba obvious nokuba ezithile ishishini imisebenzi ingaba ngokuchasene consumer protection imigaqo. Nangona kunjalo, kanye ruled ngoko ke ngu inkundla, okanye ngokwesiqu media efumana obandakanyekayo, kukho ingozi enkulu nefuthe inkampani.
Njengoko enjalo, thina lokucebisa ukuba iinkampani kufuneka thatha conservative indawo ngokumayela consumer protection kwi-Japan.
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